Returns & Exchanges

At Private Label Extensions, we strive for excellence and want you to be completely satisfied with your hair and beauty products. Due to the nature of our items, we offer a 30-day exchange policy on unopened and unused products in their original packaging.

Return Process

• 1.
  Review Eligibility

  Ensure your items are in their original, factory condition with all ties and tags intact; hair that has been brushed, washed, or installed cannot be returned.

• 2.
  Submit a Request

  Contact our customer support team via our online portal or email to receive your Return Merchandise Authorization (RMA) number and shipping instructions.

• 3.
  Package Your Order

  Securely pack the items in their original packaging and clearly write your RMA number on the outside of the box to ensure faster processing.

• 4.
  Inspection and Credit

  Once our quality control team verifies the condition of your return, we will issue a store credit or process your exchange within 5-7 business days.